Director - Regional Aftersales
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you do?
- Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
- Responsible for the development and accountability of the local Aftersales team.
- Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
- Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
- Provide training, support, and guidance on aftersales processes, policies and standards.
- Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
- Collaborate with affiliated departments to ensure the aftersales activities align with overall business initiatives and strategies.
- Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and troubleshoot said opportunities and challenges with solution-based thinking.
- Promote a culture of leadership, guidance and support to the aftersales team fostering a compliant, positive work environment.
- Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
- Provide performance updates to the senior leadership team.
- Manage the annual budget process.
- Perform all other duties and special projects as assigned.
What are we looking for?
- Bachelor's degree in a related field required, Master’s preferred.
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
- 8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred.
- Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines.
- Excellent organizational skills and attention to detail.
- Excellent time management skills, with a proven ability to meet deadlines.
- Excellent analytical and critical thinking skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Adjusts quickly to new or changing work environment.
- Superior verbal and written communication skills.
- Excellent interpersonal, counseling, and negotiation skills.
- Excellent presentation skills.
- Inspires teams’ success by creating the right working climate.
Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $145,790.00 - $229,625.00 USD annually for full-time employees.
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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