Do you have 5+ years of dental office administrative experience with an emphasis on Insurance Billing, Collections, and Revenue Cycle Management? We are seeking an experienced Insurance Billing/Collections Specialist lead from a dental office to join our support team in Dallas, TX.

This position will require phone contact with insurance company representatives and dental practices.

Specific Job Skills and Responsibilities

Must have knowledge of Insurance Billing, Collections, and Revenue Cycle Management in a dental office
Employ measures to expedite claim adjudication by resolving issues that may delay processing
Expert knowledge of outgoing and incoming insurance processes and insurance follow-up
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and works cooperatively and jointly to provide quality seamless customer service
Follow up with insurance carriers on special insurance billings and claims
Knowledge of CDT coding and terminology is a plus
Must be detail-oriented, organized, and work with little supervision
Knowledge of dental/medical industry and insurance plans
Ability to read and write in a clear and concise manner
Ability to multi-task effectively under stress, prioritize and meet deadlines with strong attention paid to detail of work produced
Pleasant and professional phone etiquette
Must have knowledge of computer programs and operations (Word, Excel, PowerPoint, Outlook)
Knowledge and experience working with public and private insurance companies
Ability to maintain client and patient confidentiality
Open Dental knowledge is a plus

Essential Functions and Lead Responsibilities:

Mentors guide and provide oversight assistance to the team.
Identifying areas where technical solutions would improve business performance.
Identify team members' strengths and opportunities and report findings to supervisors
Coach others on how to navigate through systems to find information needed for calls
Training and development of team members to ensure Pearl Streets policy and protocol are being followed.
Identify trends and root causes related to inaccurate insurance billing, and report to the manager while resolving account errors.

Competency, Skills, and Abilities:

Decision Making
Strong analytical and problem-solving skills with attention to detail
Excellent customer service skills
Ability to prioritize and manage multiple projects
Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction

Education and/or Experience

Associates or Bachelor's degree;
Or two-five years related experience or equivalent combination of education and experience in the dental insurance billing processing environment.
Dental experience is required

In addition to full medical, dental, and vision we provide life insurance, paid vacation, standard holidays, and 401K.

About Pearl Street

Pearl Street is a small group of partner dentists with dental practices throughout Texas. We are working to empower the dentists in our group with the best tools for their practice. Additionally, we have a centralized business team that handles many of the non-clinical services, including Human Resources, Operations, Billing, Training, Finance & Bookkeeping, Credentialing, Facilities Support, IT, and Marketing.

Pearl Street is reimagining group dentistry and preserving the private practice! We are bringing a fresh perspective and providing exceptional dental care. We are passionate about creating extraordinary experiences for our dental providers, our loyal team members, and our patients.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

Dental: 5 years (Preferred)
Dental RCM: 5 years (Preferred)

Work Location: In person

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