Company Description

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014. In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in-home and community-based services (IHCBS) for at-risk youth in the District of Columbia. In August of 2017, Better Morning was certified as a Core Service Agency (CSA) by the DC Department of Behavioral Health. The founder's passion for at-risk youth and their families motivated the expansion of evidence-based programs to meet the needs of the underserved population.

Job Description

Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain prior authorizations, collect payments (copays, coinsurance, etc.), and conduct office functions such as copying, filing, and chart management for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication.

Responsibilities:

Work closely with Psychiatrist
Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
Run the case load report
Complete consumer surveys
Make reminder calls for assessors, psychiatrist, NP, therapists
Document the reminder calls
Create consumers profile in Credible
Prior medical billing experience required to obtain prior authorizations
Check the voice messages, save or delete as needed
Review each clinician’s availability for the week for D&A and tele-counseling and keep a note of these availabilities to serve the consumers
Review the no-show report, call, and reschedule
Other related duties as assigned

Qualifications

Education: BS/BA in Social Science Field or related fields

Experience: Customer service: 1 year (Preferred)

Additional Information

Ability to commute/relocate:

Ashburn - Reliably commute or willing to relocate (Required)

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Care Coordinator