Company Description
Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014. In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in-home and community-based services (IHCBS) for at-risk youth in the District of Columbia. In August of 2017, Better Morning was certified as a Core Service Agency (CSA) by the DC Department of Behavioral Health. The founder's passion for at-risk youth and their families motivated the expansion of evidence-based programs to meet the needs of the underserved population.
Job Description
Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain prior authorizations, collect payments (copays, coinsurance, etc.), and conduct office functions such as copying, filing, and chart management for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication.
Responsibilities:
- Work closely with Psychiatrist
- Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
- Run the case load report
- Complete consumer surveys
- Make reminder calls for assessors, psychiatrist, NP, therapists
- Document the reminder calls
- Create consumers profile in Credible
- Prior medical billing experience required to obtain prior authorizations
- Check the voice messages, save or delete as needed
- Review each clinician’s availability for the week for D&A and tele-counseling and keep a note of these availabilities to serve the consumers
- Review the no-show report, call, and reschedule
- Other related duties as assigned
Qualifications
Education: BS/BA in Social Science Field or related fields
Experience: Customer service: 1 year (Preferred)
Additional Information
Ability to commute/relocate:
- Ashburn - Reliably commute or willing to relocate (Required)
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