Description
Schedule: Monday - Friday
Available Shifts: Each shift is 8 ½ hours and includes a 30 minute lunch break and two breaks. Start times from 9:30 AM - 12:30 PM EST. End Times from 6 PM - 9 PM EST.
Start date for hire is 1/13/25.
Last year, our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Service Advisor with Parallon, you can be a part of an organization that is devoted to giving back!
Benefits
Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
- Free counseling services and resources for emotional, physical, and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Retirement readiness, rollover assistance services, and preferred banking partnerships.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Advisor to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
The Customer Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
In this role you will:
- Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures.
- Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances.
- Document patient inquiry and actions taken into the appropriate systems.
- Update or add insurance information and/or patient demographic information and request rebill.
- Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.
- Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
- Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
- Follow all Parallon Customer Service Organization (CSO) guidelines and policies.
- Meet and maintain established departmental performance metrics for production and quality.
- Adhere to all compliance guidelines.
- Maintain working knowledge of workflow, systems, and tools used in the department.
Qualifications that you will need:
- Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role.
- Previous call center experience preferably in a healthcare environment preferred.
- Virtual employees are required to have high-speed internet with 25 MB download and 6 MB upload speed. (WiFi is not permitted).
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Advisor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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