Momnt is a fast-growing startup fintech company headquartered in Atlanta, GA with team members across the country. We are looking for a Loss Mitigation Specialist to assist our business with the recovery of outstanding payments from debtors.

As a Loss Mitigation Specialist, you will communicate with customers via telephone, negotiate payment plans with debtors, and enact payment plans that eliminate debt.

Location: This position is located in Atlanta, GA. The team operates in a hybrid model with at least one day per week in our Atlanta Headquarters. Relocation is not available at this time.

Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp is not available.

As a Loss Mitigation Specialist, you will:

Collaborate on debt collection efforts with Accounts, Sales, and the Legal Department.
Develop debt collection strategies and plans.
Adhere to the FDCPA throughout the debt collection process.
Communicate with customers via calls and/or emails to collect past due invoices.
Search publicly available databases to track down defaulters, including Credit Bureau information, background checks, loan documents, etc.
Prevent repeated payment delinquency by negotiating manageable debt payments.
Negotiate settlements to receive payment on a certain percentage of the debt.
Keep records of all communications, payment plans agreed to, and amounts paid.
Handle extensive research requirements for more complex billing problems and inquiries and possess extensive knowledge of the organization, products, or services, as well as advanced problem-solving skills.
Be accountable for reducing delinquency for assigned customer accounts.
Read disclosures verbatim each time they are needed.
Perform other duties as assigned which are reasonably within the scope of the duties in this job classification.

You’d be a good fit if:

2+ years of credit assistance/collections experience.
Experience managing collections on past-due accounts.
Understanding of collections compliance.
Must be a driven self-starter, a positive thinker, loyal and trustworthy.
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
Flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role.
Experience with Google Suite, Excel, Microsoft Suite, or something similar.
Proficiency with Skip Tracing sites and tools.

Nice to have:

Inbound/Outbound call center experience.
Banking/financial services experience.
Loan experience.
Fluent in Spanish.

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Loss Mitigation Specialist