Momnt is a fast-growing startup fintech company headquartered in Atlanta, GA with team members across the country. We are looking for a Loss Mitigation Specialist to assist our business with the recovery of outstanding payments from debtors.
As a Loss Mitigation Specialist, you will communicate with customers via telephone, negotiate payment plans with debtors, and enact payment plans that eliminate debt.
Location: This position is located in Atlanta, GA. The team operates in a hybrid model with at least one day per week in our Atlanta Headquarters. Relocation is not available at this time.
Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp is not available.
As a Loss Mitigation Specialist, you will:
- Collaborate on debt collection efforts with Accounts, Sales, and the Legal Department.
- Develop debt collection strategies and plans.
- Adhere to the FDCPA throughout the debt collection process.
- Communicate with customers via calls and/or emails to collect past due invoices.
- Search publicly available databases to track down defaulters, including Credit Bureau information, background checks, loan documents, etc.
- Prevent repeated payment delinquency by negotiating manageable debt payments.
- Negotiate settlements to receive payment on a certain percentage of the debt.
- Keep records of all communications, payment plans agreed to, and amounts paid.
- Handle extensive research requirements for more complex billing problems and inquiries and possess extensive knowledge of the organization, products, or services, as well as advanced problem-solving skills.
- Be accountable for reducing delinquency for assigned customer accounts.
- Read disclosures verbatim each time they are needed.
- Perform other duties as assigned which are reasonably within the scope of the duties in this job classification.
You’d be a good fit if:
- 2+ years of credit assistance/collections experience.
- Experience managing collections on past-due accounts.
- Understanding of collections compliance.
- Must be a driven self-starter, a positive thinker, loyal and trustworthy.
- Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
- Flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role.
- Experience with Google Suite, Excel, Microsoft Suite, or something similar.
- Proficiency with Skip Tracing sites and tools.
Nice to have:
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Loan experience.
- Fluent in Spanish.
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