Category
Administration

Description

Job Summary
The claims auditor is responsible for providing customer service to policy holders and beneficiaries and facilitating the claims process.

Essential Functions

Receive notification of death of policyholder
Process domestic death benefits for life and annuity claims
Order and review policyholder files
Complete work sheet of policy information
Send information about requirements and options for payment of benefits to beneficiary or appropriate persons
Provide all required written correspondence in a timely, accurate and professional manner
Answer requests regarding policy provisions, billing, bank drafts, interest rates, cash value, and accounting
Request medical information when necessary
Arrange for investigation of cause of death through individuals and agencies when appropriate
Calculate death benefits and settlement option payments under annuities
Calculate interest payments on death benefits where it is a state requirement
Calculate and report any taxable gain on annuity or life insurance distributions
Enter address and billing, and any other pertinent information changes into database
Request checks from accounting and send to beneficiary
Answer information calls regarding claims
Send follow-up notices on pending claim files
Send notification of death benefits to states when required
Complete all forms necessary for claims processing
Perform tax reporting of distributions under annuity policies
Perform other duties as assigned

Position Requirements

Knowledge, Skills & Abilities

Previous insurance experience highly preferred
Strong interpersonal skills
Must haveadvanced computer skills in Microsoft Office.
Required Bilingual- Spanish speaking

Education & Experience

High school diploma or equivalent
Associate's degreestronglypreferred

Licenses & Certifications

None required
Completion of LOMA insurance courses I and II required within firstyear of employment.

Supervision & Leadership

This position does not require supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such ascomputers, phones, photocopiers, filing cabinets and fax machines.
Regular and predictable attendance is required. Overtime may be required at peak times.
The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of Other Duties Proviso:

The information containedin thisjobdescriptionis not intended to be an all-inclusive list of duties and responsibilities,skills and abilities, or other listed requirements.
Managementmay, at its discretion, assign,reassign, or add additionalduties and responsibilities to this job at any time.
Theduties and responsibilities in this job description may be subject to change at any time due to reasonableaccommodation or other reasons.

Full-Time/Part-Time
Full-Time

Compensation Range
$47,000 - $52,000

Position
Claims Auditor

Exempt/Non-Exempt
Non-Exempt

About the Organization

National Western Life provides high quality insurance products on a global basis to meet the financial security needs of well-defined market segments. We provide professional and friendly service to our policyholders and agents and are responsive to the needs of our employees, shareholders and the community.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications. #J-18808-Ljbffr

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