CECIL ATKISSION MOTORS - Internet/Business Development Representative

Are you high energy? Do you love talking with people? Are you competitive in nature and love a constant challenge? If so, we are looking for you!

Job Responsibilities:

Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff
Maintain a high level of accountability for the process to ensure maximum efficiency
Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
Establish and maintain all managerial tools necessary to achieve strong and consistent profitability, i.e. budgets, projections, forecasts, advertising programs, inventory, personnel management, training programs and sales meetings
Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
Lead the department to develop the best customer service possible
1. Maintain a high Customer Satisfaction Index (CSI)
Strengthen and enhance dealership’s position in the community
Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
Ensuring our sales associatesunderstand and comply with all call center objectives, performance standards, and policies
Able to drive team performance to achieve department and individual metrics
Conduct meetings with agents in a team or one-on-one online atmosphere
Answering sales associates questions regarding best practices or difficult calls
Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
Ability to work independently as well as an active participant in a team
Ability to multitask and remain calm under pressure, especially during peak times
Manage our team to drive appointments from Web Leads and Incoming Sales callsduring peak times
Offers new ideas and suggestions for improvement
Understands and embraces the business and call center operations strategic direction
Commitment to performance excellence
Is organized and passionate about their impact on the Company

Job Requirements:

Two years of vehicle sales management or internet department management experience
Strong leadership and organizational skills evidenced by history of stable and long term career success
Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations
Working knowledge of federal, state, and local regulatory environment for auto dealerships
Satisfactory background check, drug test, driving record, and insurability
Familiarity with DMS systems is a plus
Proven track record of meeting or exceeding set performance standards
Self-motivated and desire to achieve results
Strong communication skills & ability to build relationships with other Team Managers and agents
Strong organization and time management skills

Benefits:

Competitive Compensation
Paid Time Off
Paid Holidays
Direct Deposit for Pay Checks
Group Health Plan
Voluntary Insurance Plans
401 (k) Plan with Employer Match

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