CECIL ATKISSION MOTORS - Internet/Business Development Representative
Are you high energy? Do you love talking with people? Are you competitive in nature and love a constant challenge? If so, we are looking for you!
Job Responsibilities:
- Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff
- Maintain a high level of accountability for the process to ensure maximum efficiency
- Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
- Establish and maintain all managerial tools necessary to achieve strong and consistent profitability, i.e. budgets, projections, forecasts, advertising programs, inventory, personnel management, training programs and sales meetings
- Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
- Lead the department to develop the best customer service possible
- Maintain a high Customer Satisfaction Index (CSI)
- Strengthen and enhance dealership’s position in the community
- Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
- Ensuring our sales associatesunderstand and comply with all call center objectives, performance standards, and policies
- Able to drive team performance to achieve department and individual metrics
- Conduct meetings with agents in a team or one-on-one online atmosphere
- Answering sales associates questions regarding best practices or difficult calls
- Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
- Ability to work independently as well as an active participant in a team
- Ability to multitask and remain calm under pressure, especially during peak times
- Manage our team to drive appointments from Web Leads and Incoming Sales callsduring peak times
- Offers new ideas and suggestions for improvement
- Understands and embraces the business and call center operations strategic direction
- Commitment to performance excellence
- Is organized and passionate about their impact on the Company
Job Requirements:
- Two years of vehicle sales management or internet department management experience
- Strong leadership and organizational skills evidenced by history of stable and long term career success
- Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations
- Working knowledge of federal, state, and local regulatory environment for auto dealerships
- Satisfactory background check, drug test, driving record, and insurability
- Familiarity with DMS systems is a plus
- Proven track record of meeting or exceeding set performance standards
- Self-motivated and desire to achieve results
- Strong communication skills & ability to build relationships with other Team Managers and agents
- Strong organization and time management skills
Benefits:
- Competitive Compensation
- Paid Time Off
- Paid Holidays
- Direct Deposit for Pay Checks
- Group Health Plan
- Voluntary Insurance Plans
- 401 (k) Plan with Employer Match
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