A salesperson at Johnson Sewell Ford Lincoln must have a high level of integrity and morals. After that, it is just living the 'yes we can' attitude that makes us who we are.
QUALIFICATIONS
- EDUCATION: High school diploma or the equivalent.
- LICENSES: Driver's License.
- OTHER:
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
PHYSICAL REQUIREMENTS
- Spend time outdoors in the weather and elements.
- Spend time indoors in air-conditioned areas.
- SITTING: on a regular basis.
- STANDING: on a regular basis.
- WALKING: on a regular basis.
- BENDING, TWISTING AND/OR STOOPING: infrequently.
- KNEELING AND/OR SQUATTING: infrequently.
- LIFTING: 25 lbs to 50 lbs infrequently.
- REACHING AND/OR LIFTING OVERHEAD: infrequently.
- CLIMBING: stairs.
- REPETITIVE HAND/FINGER MOVEMENT: on a regular basis.
- GRASPING/GRABBING WITH HANDS: infrequently.
- PUSHING AND PULLING: infrequently.
EXPECTATIONS
GENERAL EXPECTATIONS
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow-through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state, and local requirements which govern the company's business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company's non-disclosure and confidentiality policies and agreements.
- Work evening, weekend, and holiday hours as required.
- Clock in and out daily.
- Adhere to dress code.
JOB-SPECIFIC EXPECTATIONS
- Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.
- Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
- Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
- Utilize floor time effectively in meeting the customers' needs and soliciting sales.
- Determine each customer's vehicle needs by asking questions and listening.
- Demonstrate and test drive vehicles.
- Verify that customers are qualified for their wants, needs, and ability to buy.
- Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Understand the terminology of the automobile business and keep abreast of technology changes in the product.
- Perform pre-delivery inspection and road test before delivery to customer.
- Deliver vehicles to customers after purchase, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork, laying the foundation for customer loyalty.
- Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
- Understand equity and values, and be able to explain depreciation to customers.
- Conduct telephone transactions courteously and promptly.
- Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
- Move and arrange display vehicles on the showroom and on the lot as directed by management.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Know and understand the federal, state, and local laws which govern retail auto sales.
- Attend pertinent training and stay current with sales department concerns and sales techniques.
- Attend mandatory sales meetings. Be in the meeting by 8:00 am and do not be late. Bring the previous day's hot sheet to the morning meeting.
- Complete all calls set up by CRM (daily).
- Master the phone card for incoming sales calls.
- Follow the steps to a sale as laid out by the dealership.
- Help in keeping the lot organized.
- Follow Red Flag Laws in regards to customer information.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).
#J-18808-Ljbffr
