Job no: 524045-B
Brand: Product and Technology
Work type: Full time
Location: New Jersey
Categories: Operations & Professional Services, Information & Technology
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to “open up the world for those who want to see.” Every day, we give people all around the world the opportunity to experience something amazing – travel!
About The Opportunity
The Business Analyst (BA) will be responsible for the business and technical analysis of technical products and processes for the Supply pillar, including support for Supply initiatives across the Corporate Traveller, FCM, and Leisure brands. This role will require analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle.
Key Responsibilities
- Assess and articulate goals and benefits of impacts.
- Conduct business and systems gap analysis and build workflows.
- Coordinate and ensure successful completion of all aspects of assigned project work.
- Exercise independent judgment and lead mid-level projects with minimal direction.
- Facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive-level project sponsors.
- Translate problem statements into clear and concise User Stories and/or BRDs.
- Document business requirements into technical requirements and maintain documentation.
- Work effectively with Technical and Non-Technical team members across Supply, and Corporate/Leisure Technology.
- Understand each area's processes and analyze impacts of specific projects or technical implementations.
- Demonstrate understanding of AgentPort on a profile level and its interaction with Sabre.
- Understand Sabre functionalities including creating bookings, shopping, faring, reading PNR, and queue history.
- Understand all Supply, Leisure, and Corporate Technology systems and their interactions.
- Determine and document system, business, or development dependencies within projects.
Experience & Qualifications
- Ability to plan, organize, and structure work independently and with a team.
- Strong analytical and evaluative skills.
- Good written and oral communication skills.
- Ability to multitask.
- Good interpersonal and consultative skills.
- Excellent attention to detail and high level of accuracy.
- Strong Microsoft 365 and Lucidchart/workflow documentation skills.
Work Perks! - What’s in it for you:
- Have fun: We desire to have fun at Flight Centre.
- Reward & Recognition: Celebrate successes at our regular events.
- Use your smarts: Our teams use quick thinking and expertise to solve problems.
- Love for travel: Our passion for travel is evident in our service.
- Personal connections: We are founded on personal relationships.
- Diversity, Equity & Inclusion: We are committed to fair practices and inclusive recruitment.
- A career, not a job: We offer genuine opportunities for growth.
- Giving Back: We support charities through volunteering and fundraising.
Benefits Include:
- Generous paid time off policy.
- Health & Wellness Programs and Employee Financial Wellness Services.
- Group benefits including extended health care and dental.
- Insurance including life, AD&D, critical illness, and long-term disability.
- Employee Assistance Program.
- RRSP/RPP with matching.
- Tuition Reimbursement Program.
- Employee Share Plan.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. We value an inclusive and supportive workplace that reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Applications close: 15 Nov 2024 Eastern Standard Time
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