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The Manager, Insurance and Claims is a senior professional with deep knowledge and understanding of leading practices in managing corporate insurance programs and claims activities. The incumbent will lead and drive analyzing and classifying risk exposures to maintain insurance coverages. The incumbent will provide leadership and innovation in the design and execution of insurance strategy and claims resolution processes. The role will require close interaction with business units and risk senior management. The incumbent will also build and manage relationships with insurance brokers, underwriters, Cleco stakeholders, and attorneys to negotiate insurance policies, settlements, and litigation support. The incumbent serves as a mentor for and provides day-to-day guidance to staff with Insurance and Claims responsibilities.
Key Responsibilities
- Lead the vision for the Insurance and Claims function; provide clarification to identify and measure risk exposure; evaluate mitigation risk/reward and actuarial process to fair value or benchmark policies and claims.
- Design strategies aligned with existing and evolving risks at Cleco to appropriately size coverage, negotiate, obtain and renew various insurance product and coverage lines; support and execute strategy formulation for handling claims and lawsuits with multiple touchpoints across internal and external counsels.
- Manage relationships with brokers (both domestic and international) and underwriters to drive successful renewals; lead interactions with external counsels and Cleco counsel to help in handling litigated claims.
- Communicate with internal stakeholders to manage insurance and claims risk mitigation action plans; proactively engage business units to perform insurance needs/risk analysis for new business strategies and activities.
- Demonstrate understanding of emerging practices in Insurance and Claims, inclusive of new forms of coverage, recommended and regulatory insurance requirements, and risk transfer and manage self-insurance where appropriate.
- Oversee and drive insurance policy renewals including review of applications and data submissions for efficient renewal process; understand policy documents, and negotiate terms, conditions, premiums, and deductibles in order to optimize coverage.
- Manage and monitor contractor compliance and ISN status in mitigating potential risks; review insurance contracts and non-standard commodity/company contracts for appropriate insurance and risk of loss mitigation.
- Develop solid business relationships, becoming a trusted advisor to the Risk Management Committee, with key functional leaders and stakeholders to proactively support business objectives; liaise with quantitative risk sub-function to support quantification of insurance and claims risk in financial terms.
- Develop and maintain relationships in the utility, safety, and cybersecurity insurance sector, and actively participate in trade organizations and training.
- Develop, measure, monitor, and report KPIs on Insurance and Claims, and KRIs on coverage for Cleco stakeholders, and various management and stakeholder committees; develop training and education on various insurance programs and issues for appropriate Cleco stakeholder audiences, in order to promote risk control management, periodically.
- Manage and coordinate Insurance and Claims process improvements and system solutions with emphasis on improved efficiency, effectiveness, and transparency; identify and integrate new technologies/current systems and analytical techniques to enhance/streamline policy renewals and claims processing and to provide additional insights to drive business impact.
- Lead process automation and design by identifying areas to reduce routine manual tasks.
- Manage performance planning, development, and coaching/mentoring of team members within the Insurance and Claims department, in delivering exceptional performance with a customer-centric approach.
- Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
Required Skills
- Strong business acumen with insurance and utility industry knowledge and in-depth understanding of legal and risk management.
- Strategic thinker with exceptional interpersonal skills; ability to work collaboratively with various external and internal groups and upper management.
- Core knowledge of Insurance principles, theories, and concepts and understanding of the markets.
- Ability to negotiate and influence with a consultative approach.
- Strong planning, project management, communications, negotiation, writing, speaking, and listening skills.
- Strong analytical and critical thinking skills to interpret business, workforce, and Finance KRAs/KPIs/metrics into actionable insights and decision making.
- Proficient at functioning effectively within a team environment, present ideas and opinions in a respectful and collegial manner.
Key Result Areas (KRAs)
- Increase optimal coverage in policy renewal.
- Improve appropriate utilization of allocated budget.
- Improve and simplify renewal process.
Qualifications
Required Education & Experience:
- Bachelor's and/or Master's degree in Finance, Economics or related field.
- 7+ years of related experience in an insurance organization with involvement in claims and litigation.
- 2+ years People Management experience.
- Experience in litigation preferred, particularly if worked closely with Senior Management.
- Experience with Utility Operations, Generation, Customer Service, FERC, and EEI Guidelines is value added.
- Experience with Microsoft tools and applications required.
- This level is based only on availability in approved org design/structure; strict adherence is required.
- Progression to this level is strictly restricted based on critical individual capabilities and business requirements.
Licenses and Certifications
- CRM, CRMP, PRM, ERP preferred.
Primary Competencies
BEHAVIORAL
- Attracts Top Talent - Drives Results.
- Balances Stakeholders - Drives Vision & Purpose.
- Builds Effective Teams - Ensures Accountability.
- Business Insight - Instills Trust.
- Communicates Effectively - Nimble Learning.
- Courage - Plans & Aligns.
- Demonstrates Self-Awareness - Strategic Mindset.
- Develops Talent - Safety.
TECHNICAL (Core for Function)
- Financial Modeling.
- Financial Reporting and Data Analysis.
- Industry and Business Knowledge.
- Risk Management.
- Project & Change Management.
- Business Partnering.
- Planning, Forecasting, & Budgeting.
May perform other duties as assigned.
Salary dependent on experience, skills, education, and training.
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