Real Estate Operations Manager (Chief-of-Staff) at Truporch Homes

Truporch Homes • Atlanta, GA, United States • $200k - $250k / year • 2w ago

About Us:

PillowPM is a leading real estate company specializing in high-quality short-term and long-term rentals in the Atlanta area. With a portfolio of beautifully designed properties, we are committed to providing exceptional experiences for our guests and tenants.

Job Description:

We are seeking a dynamic manager to oversee our short-term rental and long-term rental business, specializing in Airbnb properties. This role requires a well-rounded individual with a proactive attitude and the ability to manage both remote and onsite teams effectively.

Key Responsibilities:

Operations Management: Oversee daily operations of our short-term and long-term rental business, ensuring exceptional guest experiences and operational efficiency.
Team Leadership: Train, mentor, and manage both onsite and remote team members, fostering a culture of teamwork, accountability, and continuous improvement.
Guest Communication: Provide outstanding communication with guests and tenants, addressing inquiries and resolving issues promptly to maintain high satisfaction levels.
Quality Assurance: Initiate and manage ad hoc tasks aimed at maintaining or enhancing quality standards across all properties.
Business Development:
- Growth Initiatives: Identify opportunities for business expansion through innovative initiatives and product offerings.
- Market Analysis: Conduct thorough market research to uncover new opportunities and analyze competitive dynamics to inform strategic decisions.
Project Management:
- Maintenance Oversight: Develop and manage a punch list for maintenance tasks during tenant move-ins and move-outs.
- Supply Coordination: Oversee the procurement of supplies from vendors for maintenance needs.
Decision-Making: Make final decisions on key operational matters, ensuring alignment with business goals.
Problem Solving: Engage in creative problem-solving to help team members overcome roadblocks. Demonstrate the ability to make decisions that benefit both the organization and its people whenever challenges arise.

Qualifications:

Location Requirement: Must be based in Atlanta, GA.
Leadership Experience: Minimum of 5 years in hospitality management or property management, with experience in both remote and onsite environments.
Customer Focus: A positive, customer-service-oriented attitude is essential.
Technical Proficiency: Must be tech-savvy and responsive to communication across various platforms.
Results-Oriented: Proven ability to execute solutions effectively and deliver measurable results.
Detail Orientation: Strong attention to detail in all aspects of work.
Growth Mindset: Open to feedback and committed to self-development.

This position offers an exciting opportunity to play a pivotal role in our growing business within the hospitality and real estate sectors. If you are a motivated leader with a passion for delivering exceptional service, we encourage you to apply!