CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004286
Date: Oct 30, 2024
Requisition No: 840337
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004286
Position Number: 73004286
Salary: $38,942.76 - $49,599.72 / Annually
This is an Internal Agency Advertisement
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
JOB SUMMARY: This position performs customer and team member support and is an excellent fit for critical thinkers. Your duties would include:
- Mentoring and training to team members
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS:
- Currently employed with the Florida Department of Revenue.
- Two years of experience conducting research and analyzing information to make decisions.
- Experience coaching, mentoring, or training others.
- Two years of experience communicating with customers for the purpose of resolving inquiries.
- One year of Child Support Program experience.
SUBSTITUTIONS:
- A college education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required experience.
PREFERENCES:
- Preference will be given if an applicant has experience in the Administrative Process.
SPECIAL NOTES:
- This position is located in Lake City, FL.
- This position has a standard workday of 8am – 5pm, Monday through Friday.
- This position may require you to work outside your regular work schedule, should there be a business need to do so.
- This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
SALARY: $38,942.76 - $49,599.72.
BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Location: LAKE CITY, FL, US, 32056
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