At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Application Consultant is responsible for providing a professional, creative, energetic and thorough experience for internal and external customers of Verint. The role includes consulting to customers both in person and virtually and delivering training for multiple Verint solutions.
Principal Duties and Essential Responsibilities:
- Maintain fluency with Verint Applications.
- Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.
- Introduce, configure, and train assigned customers to Verint Applications and onboard them for robust engagement and ongoing satisfaction, retention, and renewal.
- Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
- Provide best practice, optimization, and assessment consulting.
- Collaborate with others within Verint as part of the deployment process and troubleshoot as subject matter experts.
- Schedule and organize events related to the Application consultancy.
- Provide thorough and complete documentation of consultancy events and results.
- Create, review, and update documentation.
- Configure, review, and test configuration and usage of Verint applications.
- Provide regular updates to customers with progress.
- Obtain the necessary credit line required to travel.
- Perform administrative tasks such as timely and full completion of timesheets, expenses, travel, ISO, MBOs, etc. in accordance with team and Verint guidelines.
- Deliver Instructor Led Training to our customers for Verint solutions.
- Other responsibilities as assigned by management.
Minimum Qualifications:
- Bachelor’s degree in related field or equivalent work experience.
- Minimum of 3-5 years of industry experience.
- Understanding of Workforce Management and/or Quality Monitoring solutions.
- Proven experience demonstrating to clients on Enterprise software solutions.
- Ability to work both independently and as part of a team during the implementation process.
- Consulting experience translating model and business process knowledge to clients.
- Working knowledge of large scale, Windows and web-based, enterprise application solutions (i.e. Call Recording, CRM, Analytics solutions).
- Ability to effectively structure, organize and deliver consultative solution seminars, requirements discovery/refinement engagements and workshops to key users at management, director, and end user levels.
- Ability to manage multiple projects and tasks to completion with minimal supervision.
- Excellent verbal and written communication skills.
- Self-motivated team player.
- Ability to travel up to 25%.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
- Experience with Verint applications.
- Good understanding of contact center telephony environments.
- Consulting experience with customers.
- Proven ability to gain consensus of others and proven leadership skills.
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment based on protected characteristics.
For US Applicants
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