Reports To: Jenn Mayenschein , Director of Sales
FLSA Status: Exempt
Office Location: 2157 Rich St., Ste 601, North Charleston, South Carolina 29405
Description:
Team Phun provides custom business to business (B2B) branding solutions for all vertical markets that are designed to increase brand recognition, promote events, support marketing initiatives, or sell merchandise. The company partners with contract vendors and performs in-house production using a global supply chain to deliver client products/services including branded apparel, custom merch, signs and displays, and digital services.
Job Summary:
Responsible for driving sales, combining an expert knowledge of systems, industry expertise, and a focus on gross profit and revenue. Drive customer growth and ensure customer satisfaction. Research, plan and execute sales campaigns to bring in new opportunities with leads and from existing customers.
Duties and Responsibilities include the following. Other duties may be assigned.
- Develop annual, quarterly, and monthly strategies to exceed sales goals
- Research and generate leads, and convert them to new accounts
- Develop professional relationships with decision makers and critical contacts
- Taking the lead on client projects and meetings
- Contact potential and existing customers by phone, email, in person, and via social channels regularly
- Handle customer questions, inquiries, and complaints with business etiquette
- Challenge customers with unique branding solutions that support their objectives
- Participate in sales meetings, ongoing professional development, and events
- Qualify new leads, by ensuring value expectations are realistic immediately
- Build and maintain accurate data in Salesforce customer relationship management (CRM) tool; leads, opportunities, contacts and accounts at all times
- Regularly discover new industry trends and geographic sales opportunities
- Build custom solutions via vendor relationships to solicit new business
- Execute presentations, estimates, invoices, and follow ups for customer feedback
- Move or close opportunities and invoices on a weekly basis in Salesforce
- Adapt to market changes through adoption of trends, new technology, product offerings
- Build, run and review reports on activity, opportunities, accounts, contacts, and leads to track progress to goals
- Work with marketing to ensure campaigns are consistent with company goals and customer needs
- Work closely with operations to ensure timely delivery of all client orders, and resolve cases as needed
Metrics and Standards
- Monthly Gross Margin: 40% Minimum -> 48% Target -> 55% Exemplary
- Revenue Goal: $750,000 Minimum -> $1,000,000 Target -> $1,250,000 Exemplary
- YOY Revenue Growth: 50% Minimum -> 100% Target -> 150% Exemplary
- Running Open Opportunities to Goal: 2x Minimum -> 3x Target -> 4x Exemplary
- Weekly Qualified Leads: 10 Minimum -> 15 Target -> 25 Exemplary
- Weekly Outbound Phone Activities: 100 Minimum -> 125 Target -> 150 Exemplary
- Monthly Gross Profit: $25,000 Min. -> $40,000 Target -> $55,000 Exemplary
Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Understanding of CRM (Salesforce)
- Spreadsheet and Document Skills
- Relationship and Customer Service
- Negotiation Process and Technique
- Time Management
- Sales Process and Technique
- Problem Solving & Solution Focused
- Lean Process Understanding
Education/Experience:
- Bachelor’s Degree or equivalent industry experience
- 1-3 years in sales or account management. All industries welcomed
- Order management or order admin experience
- Outstanding time management, organization, and prioritization skills
- Experience and ability in managing and driving solution adoption and growth
- Strong team player and proven self-starter with a sense of urgency
- Comfort with adopting new technological tools and processes to drive greater efficiency and capacity
- Software Includes: Google Workspace, Salesforce, Quickbooks, Seamless
Certifications/Licenses:
- Valid Drivers License – Must meet insurance underwriting requirements
- Must be a US Citizen or provide proof of authorization to work in the US
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and reach with hands and arms. The employee is frequently required to walk and talk or hear. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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