Job Overview:
Under the general direction from the Application Manager, the position performs high level technical systems analysis and programming in one or more specialized phases of applications, acts independently. Also prepares detailed specifications from which programs will be written and is responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This position is responsible for program design, coding, testing, debugging and documentation, following departmental standards. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. This position will participate in application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization.
Job Requirements:
Bachelor's Degree in Information Systems
Other relevant fields of study
Equivalent experience accepted in lieu of degree
Flexible/adaptable learning and understanding new technologies
Proven analytical and problem-solving abilities
Ability to work both independently and in a team-oriented, collaborative environment
Execute tasks in a high-pressure environment
3-4 years experience in a related field
Job Responsibilities:
With minimal supervision supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.
With minimal supervision, performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.
With minimal supervision, ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department.
Demonstrates flexibility and initiative in seeking and/or accepting additional assignments.
Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.
Leadership: Successful: Work with a teams and provide constructive feedback to move initiatives forward. Submit innovative idea to improve quality or efficiency. (Need to provide specific examples).
Exceeds: Regularly attendance and participation in a committee. Provide quick synopsis on committee meeting at monthly department meetings.
Far Exceeds: Significant contributions to the Committee. Has a leadership role on one committee and actively participates. (Need to provide notes of pertinent feedback provided during committee meetings and how this contributed.)
Other Job-Related Information:
On-call is expected in this position, per the Information Systems On-Call policy
Working Conditions:
Climbing - Rarely
Concentrating - Frequently
Continous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Frequently
Sitting - Frequently
Standing - Occasionally
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Rarely
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
