Producing a process map of all of the processes and their high-level interfaces, to ensure integration, consistency and continuity across all processes
Designing secure and resilient technology architectures that meet all the current and anticipated future IT requirements of the organization
Ensuring that the design of all processes, roles, responsibilities and documentation is regularly reviewed and audited for efficiency, effectiveness and compliance
Designing measurement methods and metrics to support the continual improvement of service provision and all supporting processes
Producing and maintaining all aspects of IT specification, including the overall designs, architectures, topologies and configurations of the infrastructure, environment, applications and data, and the design documentation of all IT systems
Recommending proactive, innovative IT solutions for the improvement of IT design and operation whenever and wherever possible
Translating logical designs into physical designs, taking account of business requirements, target environments, processes, performance requirements, existing systems and services, and any potential safety-related aspects
Creating and maintaining IT design policies, philosophies and criteria, covering all areas including connectivity, capacity, interfaces, security, resilience, recovery, access and remote access, and ensuring that all new services meet their service levels and targets
Working with capacity management and reviewing IT traffic volumes and requirements, identifying trends in traffic flows and levels of service
Proposing design enhancements to IT infrastructure, capacity changes, continuity, backup and recovery arrangements, as required, and being aware of operational requirements, especially in terms of service levels, availability, response times, security and repair times
Reviewing IT costs against external service providers, new developments and new services, initiating proposals to change IT design where appropriate cost reductions and benefits can be achieved, in consultation with Technical Services management
Providing advice and guidance to management on the design and planning phases of IT systems, to ensure that requirements (particularly capacity, recovery, performance and security needs) are reflected in the overall specifications
Providing advice and guidance to all areas of IT and business management, analysts, planners, designers and developers on all aspects of IT design and technology
Interfacing with designers and planners from external vendors and service providers, ensuring all external IT services are designed to meet their agreed service levels and targets
Playing a major role in the selection of any new IT infrastructure or technology solutions
Assuming technical responsibility for IT standards, policy and design for all significant projects or major application areas, assisting with the impact assessment and evaluation of major new IT design options
Taking full responsibility for the design aspects of all stages of the lifecycle of IT systems, including investigation, analysis, specification, design, development, construction, testing, maintenance, upgrade, transition, operation and improvement
Constructing, interpreting and monitoring test plans to verify correct operation of completed systems against their design objectives
Where required, assessing changes for their conformance to the design principles, including attendance at CAB meetings if appropriate
Manage strategic Technical Services projects as directed
Direct the management of telecommunications, desktop, and network initiatives as assigned
Prepare and manage departmental budgets in a cost effective manner
Ensure appropriate staffing and provide departmental leadership
On call 24x7 for operational emergencies requiring management attention
Other duties as assigned
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
May be required to lift up to 75 pounds
FCBI is an equal opportunity employer. Requirements Bachelor's degree in MIS, Business Administration, or related field
Five-Ten years managing, designing, and implementing network, desktop, and telecommunications solutions
Experience in CISCO network design, telecommunications, and desktop management
Staff development experience
Time management, organizational, and effective communication skills
Ability to work independently, meet deadlines, and maintain a high level of confidentiality
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
