Essential/Primary Job Duties:
Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, document requirements and resolve complex system problems
Coordinate and support new and existing applications
Research, identify and develop solutions to problems
Involved in the planning, testing, implementation and documentation of system enhancements and conversions
Identify system enhancements, document business needs and determine impact to current system processing
Work with programmers and business partners to ensure accuracy of enhancements
Facilitate meetings with business partners to extract information, ideas and thoughts; ensure all involved reach a cohesive decision
Communicate upcoming changes to business partners and assist with training efforts
Anticipate customer needs and proactively develop solutions to meet them
Act as team leader for projects
Plan and work flexibly to a deadline
Other duties as assigned
Position level will be dependent upon internal and external experience
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
Requirements Minimum Qualifications and Education Required:
3 years FCBI experience or 3 years business analysis experience
At least 18 years of age
Bachelors Degree preferred
Knowledge of business concepts and requirements
Experience facilitating meetings and gathering information
Proficient in Microsoft Office
Excellent communication, interpersonal and presentation skills across all organizational levels are required
Strong analytical skills and high attention to detail to ensure that business requirements are fulfilled
Ability to quickly understand and analyze the business, applications and technical functions of the organization
Demonstrated ability to succeed in a complex and dynamic work environment
Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
Ability to work independently and provide updates to management
Ability to work under pressure and maintain focus
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
