Field Services Lead - Associate Director Location : Beaverton, OR 100% onsite Job Summary: We are seeking a highly experienced FSS Lead with 18+ years of Experience to join our dynamic team. The ideal candidate will have a strong background in Service Management, Delivery Management and IT Service Management in the Field Services domain. Should review performance, connect with customers, run governance meetings, be responsible for CSAT, maintain customer satisfaction, work with other cross functional teams, work on global spread environment, bring in innovation and thought leadership
Responsibilities: - Delivery leadership of all Cognizant services in the Retail Field Services spaces .
- Work collaboratively with the customer.
- Ensure SLAs are met.
- Drive project activities.
- Lead and Facilitate all customer discussions.
- Present the status and views to the Cognizant internal leadership as and when asked for.
- Act as global lead for all field services areas across geographies.
Technical Skills: Delivery Management, IT Service Management, Business Operations, Expertise in Delivering global field services to customers
Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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