General Summary of Position
Assists pharmacist(s) in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Primary Duties and Responsibilities
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork, labels, monographs, and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.
- Performs phone and face-to-face customer service functions such as taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
- Prepares prescriptions for dispensing: counts and verifies medication, labels vials appropriately, and prioritizes waiters.
- Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
- Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
- Receives, checks, and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.
- Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room, by making sure they know who is waiting and whom they are waiting for.
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
Minimum Qualifications
Education
- High School Diploma or GED required or equivalent.
Experience
- Less than 1 year 6 months pharmacy technician experience in a retail setting or equivalent training.
Licenses and Certifications
- Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days and pharmacy technician licensure or registration as required by the state where the pharmacy is located.
Knowledge, Skills, and Abilities
- Basic computer skills.
- Basic math skills.
- Verbal and written communication skills.
- Excellent customer service skills and problem-solving skills.
This position has a hiring range of $19.17 - $31.36.
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