Manager, KPIs and Reporting
Date Posted: 2024-09-30
Country: United States of America
Location: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA
The Otis Americas Delivery Operations team has an exciting new opportunity for an Operational Excellence Lead. The role will be responsible for leading strategic direction and alignment across the Americas with a focus on Key Performance Indicators (KPIs) and Reporting. Projects initially will be focused on designing and aligning on business KPIs and report enablers and will transform into focusing on operational excellence and analysis.
Essential Responsibilities
- Design KPI strategy, governance, creation, analysis, and reporting for the Americas.
- Connect data sources and improve data quality.
- Engage cross-functional teams, technology, and processes to accomplish results.
- Work closely with global functions and data owners to create master data and authoritative data sources.
- Actively work with data owners to improve data quality.
- Deliver reduced KPI and Report proliferation.
- Develop and implement strategy and governance mechanism for KPI and report continuous improvement involving owners from all contributing functions and groups.
- Deliver on requirements from Americas leadership, focusing on impactful KPIs and reports to streamline decision making.
- Work with Americas leadership team to align KPIs and reports so they support each other.
- Provide support and training in other areas of the delivery operations organization.
Education Certifications
- Bachelor’s degree or equivalent experience.
Basic Qualifications
- Proven ability to deliver results at pace.
- Process and proactive oriented.
- Demonstrated experience with using data and analytics to drive results and decisions.
- Ability to simplify complex or multiple data sources while staying focused on purpose of KPIs and reports for decision making.
- Strong communication and leadership skills.
- Proficient in technology and data analysis; experience with PowerBI is a plus.
Location: This position is 100% remote and can be located anywhere within the United States.
Benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution.
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment.
- Three weeks paid vacation and paid company holidays.
- Paid sick leave - Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary benefits, such as legal, pet, home, and auto insurance.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement program.
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
#J-18808-Ljbffr
