Job Summary:
Under the direction of the Home Care Site Director, manages activities of Rehabilitation services for the Home Health Hospice Agency. Monitors quality, service and utilization standards. Supervises the day-to-day clinical operational activities. Provides input into planning, organizing, budgeting and reporting to achieve consistency and a high level of member satisfaction of services throughout the Facility and/or Service Area. Ensures compliance with federal, state, and local regulations. Provides direct therapy/rehabilitation patient care services as needed.
Essential Responsibilities:
- Manages the day-to-day clinical operations of the agency, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement.
- Participates in agency and employee safety programs and risk management.
- Responsible for overall supervision of Rehabilitative Services Staff (including PT, OT, SLP), includes interviewing, hiring, training, monitoring assignments and evaluating personnel.
- Develops and implements action plans to improve staff development.
- Acts as resource to staff as clinical expert.
- Ensures individualized care goals are established.
- May provide clinical consultation and/or mentoring for professional staff.
- Demonstrates behaviors consistent with the criteria for professional practice.
- Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.
- Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency/organization level.
- Researches, identifies, and implements best practice models of other agencies internally and externally.
- Participates in program management, including licensing, member satisfaction, budgeting, utilization and quality assessment/improvement activities.
- Ensures coordinated plans of treatment, customer focused care, and cost effective utilization of services.
- Monitors the allocation and utilization of personnel based on continual changes in patient population/needs.
- Works with health care providers outside of the agency to achieve optimal patient care across the continuum.
- Coordinates with appropriate team members or contract services for the clinical care of hospice and home health patients and families.
- Reviews performance of contracted staffing services for adherence to hospice and home health policies.
- Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
- Investigates and resolves patient/family member concerns regarding patient care.
- Provides direct therapy/rehabilitation patient care services as needed.
Basic Qualifications:
Experience
Education
- Graduate of an accredited physical therapy, occupational therapy or speech therapy curriculum with a degree in Physical Therapy, Occupational Therapy or Speech Therapy or a related field.
License, Certification, Registration
- Physical Therapist License (California) OR Occupational Therapist License (California) OR Speech-Language Pathologist License (California)
- Driver's License (California)
- Basic Life Support
- National Provider Identifier required at hire
Additional Requirements:
- Knowledge of Physical Therapist, Speech-Language Pathologist, and Occupational Therapist Practice Acts, The Joint Commission, and other federal, state, and local regulatory requirements.
- Knowledge of federal, state and accreditation standards applicable to Home Health/Hospice required.
- Knowledge of governmental and other regulator standards, requirements, and guidelines related to quality improvement.
- Strong working knowledge of ongoing monitoring techniques; care delivery in home care; total quality management principles, tools and techniques.
- Demonstrate supervisory or lead experience.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting.
- Strong organizational and communication skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Previous management experience in a union environment preferred.
- Computer skills preferred.
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