This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Case Manager supports all aspects of Alpha Community Services YMCA’s mission to serve individuals and families experiencing chronic or temporary homelessness, or housing insecurity. Maintains a supportive, positive atmosphere that welcomes and respects all individuals and provides leadership, instruction, motivation, safety, and enjoyment for clients, co-workers, and community partners. The Case Manager provides direct leadership and assures the well-being for each client in line with YMCA of the USA guidelines and association policies in accordance with their training.
Essential Functions:
- Models the YMCA core values of caring, honesty, respect, and responsibility with clients, program participants, community partners, colleagues, co-workers, guests, volunteers, and vendors.
- Develops and maintains positive relationships with community providers, volunteers, clients, program participants, and colleagues at all levels of the organization; helps individuals and families connect with each other and the YMCA through motivational support and guidance; and encourages involvement with community support resources.
- In accordance with YMCA guidelines, having prepared case management plans accordingly, supports clients and program participants in achieving their goals.
- Supports community initiatives to benefit the homeless.
- Performs a wide variety of duties relating to the support and counseling of homeless clients which may include but are not limited to: outreach; regular communication; development of housing and supportive service plans; linkage to community services; guidance on tenant responsibilities; mediation with landlords and property managers, as appropriate; and supervision of shelters and other housing facilities where required.
- Maintains proper records; prepares required reports as directed, as well as any assessments, intake or exit interviews, data input, record keeping or reporting required by funders and relevant state or other regulatory authorities. Participates as requested in audit and quality assurance activities.
- Follows all Alpha Community Services YMCA ethical, legal, and regulatory procedures and guidelines including those pertaining to confidentiality, health and safety, sessions, forms, reports, and staff expectations.
- Acts as an ambassador of all YMCA programs with a focus on supportive programs, schedules, and client engagement.
- Knows, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse.
- Attends all mandatory meetings and trainings; participates in program development, and performs other duties as assigned.
Minimum Requirements:
- Bachelor’s Degree – required, Master’s Degree in related field - preferred.
- Minimum of 2 years previous case management or related experience working directly with the homeless population or other vulnerable population facing similar challenges.
- Experience with clients with multiple diagnoses (e.g. mental health and substance abuse issues) - preferred.
- Excellent communication skills and computer proficiency.
- Experience with motivational interviewing and person-centered planning – preferred.
- Valid driver’s license, and reliable transportation, as travel may be required.
- Ability to work a flexible schedule, if needed.
- Bi-lingual in Spanish preferred.
- Must complete all trainings and achieve proficiency in Homeless Management Information System (HMIS) and other relevant systems, including, but not limited to systems required by HUD, DMHAS, or DOH.
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