Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status: Non-Exempt
Schedule Details: Monday through Friday, Weekends (Saturday and Sunday)
Scheduled Hours: 7a-3p, 3p-11p, 11p-7a
Shift: 4 - Mixed Shift, 8 Hours (United States of America)
Hours: 40
Cost Center: 71000 - 0101 Access Division Call Center
Union: SEIU Local 509 Community Health Link
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
Responsibilities:
- Receive and respond to telephone calls and referrals regarding urgent and routine behavioral health services.
- Registers, screens, and completes insurance checks for individuals seeking services at CHL.
- Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.
- For urgent and emergent services, assist Clinicians with arranging dispositions of cases (I.E. inpatient bed Searches, making referrals, arranging transportation (cab or ambulance), etc.). Assigns and schedules initial assessments and initial psychiatric evaluations for urgent, emergent, and routine services.
- Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.
Qualifications:
- Grade C04: Call Center Specialist II: Bachelor's degree required, preferably in the field of psychology or human services.
- Minimum two (2) years' experience working in a clinical environment.
- Ability to gain basic knowledge of CHL services and insurance requirements and reimbursement for these services.
- Excellent oral and written communication, advanced computer skills in Microsoft Suite.
- Ability to develop knowledge of Electronic Health Records (EHR).
- Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
- Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
- Ability to use office equipment, including copy machines, computers, printers, telephones.
- Ability to organize complex tasks and meet deadlines.
- All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
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