Front Desk Clinical Administrator (Framingham)
Sep 29, 2024
Job Overview
This position works directly with clinical leadership to streamline data collection and dissemination, enhance professional development departmental workflows, and assist with systems thinking to achieve efficiencies and a system of quality healthcare.
HIGH-LEVEL
This is for a clinic front desk practice coordinator - a critical role in the clinic - check in and check out all ambulatory patients at our METRO WEST HEART CENTER.
Job Description
Preferred Qualifications:
- High school diploma or equivalent.
- Two (2) years of related experience in a hospital or healthcare setting.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
- Performs a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, and track performance.
- Performs a lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.
- Serves as key organizational resource for our patient experience data. Work collaboratively with Director to disseminate data in support of organizational and departmental strategic alignment initiatives.
- Streamlines and improves record keeping of Nursing contact hour programs relative to nursing database.
- Assists in coordination of educational material as necessary.
- Maintains intranet for shared governance and patient care services. Evaluates options to enhance end user experience.
- Assists Magnet Program Director and Coordinator in maintenance of demographic database.
- Organizes shared governance meetings, assists with minutes, and dissemination.
- Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals and to support the Hospital's Standards of Performance.
- Assists with process redesign as related to assigned projects.
- Transforms information into a format useful for communicating with leadership and staff.
Physical Requirements:
- Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
- Requires manual dexterity using fine hand manipulations for computer keyboard operation.
- Requires ability to see computer screen and reports.
- Requires ability to communicate visually, verbally, and audibly with healthcare personnel.
Skills & Abilities:
- High proficiency in Microsoft Office products.
- Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and PowerPoint.
- Ability to quickly learn database software products. Experience in report writing.
- Excellent organization, communication (verbal and written), and interpersonal skills.
- Ability to manage multiple projects simultaneously and within scheduled deadlines.
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