Description:
JOB PURPOSE:
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Qualifications:
MINIMUM EDUCATION REQUIRED:
High school diploma or GED required.
MINIMUM EXPERIENCE REQUIRED:
Three years of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Telephone, scheduling and physician practice experience preferred. EPIC experience is desired.
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