Document Processor
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Consumer Benefit Solutions business group. The location for this role is in our Hammonton, NJ office.
This is a hybrid role with the flexibility to work both virtually and from our Hammonton office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
We are seeking a highly capable document processor to receive, verify, process, and distribute all employee documentation related to benefit eligibility. In this role, your duties will include organizing electronic files, securely storing documents onto third party benefit administration systems, and accurately communicating the results of your findings in a clear and concise manner.
- Review received documents (email, fax, and/or directly uploaded to system of record) to determine how they will be processed.
- Navigating through 3rd party systems for documentation placement and communication.
- Uploading documents and distributing documented materials to intended recipients.
- Administrative actions within 3rd party system to process and approve or correct enrollments.
- Securely discarding documents that have been uploaded and processed.
- Review reports for quality assurance and communicate findings if inaccuracies are discovered.
- Assist call center employees with questions regarding documentation processing requirements.
- Performing other administrative duties, when required.
Skills and experience that will lead to success
- 3+ years of experience in Customer Service and/or Benefits Administration.
- Must be available to work overtime during 4th quarter to meet client needs (may consist of evenings and some weekends).
- Experience working in a fast-paced environment with minimal instruction and a high degree of accuracy.
- Experience setting priorities and managing workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Experience working in a team environment including maintaining cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts.
- Good communication skills including the ability to cooperate purposefully and provide information and guidance, as needed, to achieve the business goals of the company.
Preferred Experience
- Previous benefits experience.
- Bi-lingual Spanish and English - reading and speaking.
- Strong Microsoft Office skills.
Education
- High school diploma or equivalent required. College degree preferred.
Pay Transparency
The salary range for this position (intended for U.S. applicants) is $38,000 - $42,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
How we support our colleagues
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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