Responsible for delivering the highest quality health care within The Little Clinic's scope of services while achieving optimum patient satisfaction.
These responsibilities include but are not limited to:
- Building relationships with the patients, host store personnel and the health care community to enhance practice building and continuity of care.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Provide the highest quality of medical care to our patients while maintaining all company metrics for productivity.
- Participate in peer review, quality assurance, and staff meetings with other health practitioners as required.
- Ensure that a safety and quality-based healthcare environment is maintained.
- Ensure that the clinic remains open for all scheduled hours.
- Collaborate with the regional management in participating in a community event to promote TLC to generate increased utilization of the clinic.
- Respond as directed by regional management to correct any situations noted on the customer experience survey.
- Manage the clinic's inventory and order supplies to maintain cost-effective clinical operations.
- Perform quality control on instrumentation and CLIA waived testing as scheduled.
- Utilize the company information systems as directed and in compliance with HIPAA regulations and company policies.
- Support mentor program by being a resource and a role model.
- Keep clinical knowledge current by attending ongoing education seminars related to retail and family practice.
- Provide coverage for clinics within the region as needed, and as assigned by the regional management.
- Control costs at the clinics to meet the budgeted profitability goals.
- Maintain a presence in the community through active membership in local nursing organizations and through participation in community outreach programs.
- Present a neat, well-groomed image, wearing a clean, white lab coat, closed toe shoes in compliance with The Little Clinic dress code.
- Participate in other operational duties and responsibilities as assigned by the regional management.
- If a float: Travel to designated clinics within a specified geographic area.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Minimum Qualifications:
- Master of Science in Nursing as a Family Nurse Practitioner or bachelor's degree as a Physician Assistant.
- Minimum of 1 year of experience in healthcare.
- Ability to maintain a high degree of confidentiality.
- Ability to prioritize and handle multiple projects and responsibilities.
- Strong computer skills.
- Excellent telephone, interpersonal and organizational skills.
- Excellent oral/written communication skills.
- Ability to work both independently and as part of a team.
Preferred Qualifications:
- Previous experience in retail health, emergency health and or critical care.
- Experience with electronic health record charting systems.
- Experience with applicable clinical procedures.
- Demonstrated leadership, coaching, and influencing skills.
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