Overview
Directs and coordinates all Patient Accounts training for Microsoft Office Outlook, Meditech, Centricity, Optum, and any other application used in Patient Accounts. Assists in analyzing and implementing new Patient Accounts related systems; coordinates access to the various payer websites; ensures security and HIPAA compliance to all payers.
Responsibilities
- Ensures proper training for all Patient Accounts staff with Microsoft Outlook, Meditech, Centricity, Optum, and any other new applications/vendor in Patient Accounts.
- Develops a formal onboarding training process for all new Patient Accounts personnel and keeps it current due to system and policy changes.
- Provides periodic assessments of Patient Accounts personnel and presents results to department managers.
- Creates and maintains training schedules for all Patient Accounts staff.
- Creates and maintains training manuals and facilitates training for all new hires.
- Provides competency assessments for all Patient Accounts personnel used for employee evaluations.
- Assesses and provides performance clearance for new hires prior to beginning live operations within their department.
- Assists in the maintenance of Meditech, B/AR, EFR, and Centricity dictionaries.
- Assists in the security for applications that are maintained by Patient Accounts.
- Assists in testing during software upgrades to ensure accuracy of the system.
- Assists in the maintenance of the billing software to ensure compliance with all state and federal guidelines for accurate claims processing by working with vendors and clearing houses to ensure all issues are resolved in a timely manner.
- Coordinates with the Patient Access Registration Trainer to ensure all systems are operating in an efficient and effective manner that impacts Patient Access.
- Trains and communicates new systems affecting the billing/registration departments as assigned.
- Remains current with all regulations regarding collections and Advanced Beneficiary Notifications (ABNs).
DCH Standards:
- Maintains performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook.
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, and with self.
- Requires use of electronic mail, time and attendance software, learning management software, and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
Qualifications
Bachelor's Degree in Business, Healthcare Administration, or Accounting preferred, or a minimum of three (3) years’ related experience in a hospital business office required. Computer-based knowledge in Microsoft Office products or Office Applications Certificate required, Meditech BAR, and report writing abilities. Detailed knowledge of file transfer protocol is preferred. Must have the ability to work well with others in a courteous manner and in stressful situations. Good telephone and communication skills required. Must be able to read, write legibly, speak, and comprehend English.
WORKING CONDITIONS
WORK CONTEXT
Interpersonal relationships: Job requires daily phone and/or face-to-face communication with co-workers and/or outside sources.
Physical work conditions: Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%. Activities include lifting of 35 lbs. maximum which would be a two (2) person lift, frequent lifting and/or carrying 20 lbs. Ability to push or pull over carpet floors, concrete ramps, and on varied surfaces, a four-wheel cart with 50 lbs. of paperwork. Filing ledgers or finding ledgers requires reaching, pushing, pulling, and extending the hands and arms in any direction. Stooping and bending the body forward by bending the spine at the waist. To reach lower areas requires kneeling by bending the legs at the knee or crouching by bending the body downward and/or forward by bending the legs and spine. This is 5% of daily work. Organizing charts requires handling of papers by holding, grasping, and turning, with picking up and pinching as finger movements. This is a repetitious procedure that is constantly being done. Communication through talking, expressing, or exchanging ideas by means of the spoken word. Hearing; perceiving the nature of sounds of the ear in order to communicate. Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding ledgers, near/far activity of 100% daily. Mental capability to maintain patient confidentiality 100% of the time. Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation. Structural job characteristics: Job requires 40 hours of repetitive work on desktop, per week.
PHYSICAL FACTORS
- The Americans with Disabilities Act (ADA) requires the job description to document physical factors, including ability, activities, and requirements.
- Ability: Must be able to sit for extended periods of time and lift boxes up to 20 pounds.
- Activities: Job requires the ability to communicate through spoken word and ability to use fingers for data entry.
- Requirements: Please indicate the physical requirements of the job as one of the following:
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
- Must be able to perform the duties with or without reasonable accommodation.
- Hearing and vision must be normal or corrected to within normal range.
- Physical presence onsite is essential.
OTHER JOB FACTORS
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Job requires a willingness to take on responsibilities and challenges.
- Job requires being open to change (positive or negative).
- Job requires analyzing information and using logic to address work-related issues and problems.
- Job requires being careful about detail and thorough in completing work tasks.
- The ability to remember information such as procedures.
- The ability to understand information presented through spoken word or presented in writing.
- The ability to communicate in speaking so others will understand.
- The ability to tell when something is wrong. It does not involve solving the problem, only recognizing the problem.
- The ability to concentrate on a task over a period of time without being distracted.
- The ability to shift back and forth between two or more activities or sources of information.
- The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- The ability to focus on a single source of sound in the presence of other distracting sounds.
- The ability to speak clearly so others can understand you.
- The ability to identify and understand the speech of another person.
- Must be results-oriented.
- Must be able to work well with others.
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