Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Your Role
Support the Transformation Program and Business Owners to design, implement & run operational efficiency and change programs for Australia and New Zealand, focused towards improving productivity, operational efficiency, and service delivery for Chubb’s customers and business partners.
You will be responsible for identifying opportunities, leading workshops to drive digital transformation, process modelling & solution design. This will require planning and managing the development of the platform, managing backlog items, driving clarity of user stories, and ensuring solutions meet the requirements of both internal and external users.
Your Responsibilities
- Work with Business SMEs to agree Target Operating Model designs in terms of people, process, tech and location strategies.
- Utilise data to inform and analyse existing processes to identify opportunities and future operating model changes.
- Facilitate workshops to scope opportunities and design relevant workstreams.
- Identify & define benefit cases/opportunities & service model to achieve the group, regional and country’s benefit targets.
- Develop execution plans to improve productivity, operational efficiency and ease of doing business. Levers for change will likely include, but are not be limited to:
- Process Reengineering
- Automation
- Operating Model/Structure
- Digitization
- Translate or document business requirements into appropriate technical specifications.
- Coordinating with Business SMEs and/or IT to test, validate and evaluate new changes.
- Identify risks and issues and mitigate where required.
- Monitor adoption and alignment, and track financial targets and ensure necessary documentation, evidence provided to ensure realisation of changes approval.
- Work with colleagues to align Process and TOM standards/frameworks with both customer experience (internal/external), metrics and quality efforts to drive continuous improvement.
- Proactively communicate and collaborate with internal customers to analyse information needs and functional requirements and deliver the required tools as required.
- Maintain systems knowledge, provide training and support to the business.
- Be the liaison between the business, technology teams and support teams as a representative for the changes.
- Develop and maintain key relationships with stakeholders.
- Ensure that stakeholders are informed and updated on project status and impacts.
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