You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connects Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.
Amex Offers sits within the Membership Portfolio Services Team.
Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.
How will you make an impact in this role?
This Senior Analyst position will support the maintenance and implementation of the overall program vision for Amex Offers globally, assisting in defining and communicating what winning looks like across Operations, Sales, Card Member Marketing, Tech and Capabilities. This position will assist as a centralized point of contact across Amex Offers stakeholders to ensure program deliverables are appropriately tracked and communicated throughout the ongoing Amex Offers Transformation, ensuring transparency across the enterprise.
Key Responsibilities
- Develop impactful presentation & reporting packages for varying audiences to communicate key accomplishments, upcoming milestones, and watch out areas throughout program lifecycle.
- Drive accountability across Amex Offers stakeholders by assisting in providing clear expected business goals & objectives, and projected timelines to be met for net new capabilities.
- Partner with Analytics to refine multi-year sales targets and goals across all impacted markets, including evolving the program scorecard, reporting packages, and platform OKRs/KPIs.
- Provide monthly tracking on platform OKRs & program goals, delivering key insights and identifying opportunities for improvement.
- Influence and guide program strategy & vision by conducting qualitative and quantitative market research, as needed.
- Coordinate across teams to link ongoing and new initiatives and capabilities to high-level roadmap, driving efficiency across platform resources.
Minimum Qualifications
- Strategic thinker who can help develop a vision linked to organizational goals, and translate that vision into key actions.
- Strong project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project momentum.
- Dynamic in nature, and able to quickly pivot priorities when required.
- Ability to build strong internal relationships & influence key partners while thriving in a highly collaborative, fast-paced environment.
- Outstanding problem-solving & written, and oral communication skills with a strong attention to detail.
- Strong PowerPoint experience preferred.
- 1-2 years of relevant experience in a marketing, consulting, or strategy team.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
