Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Line of Business Job Description:
The candidate will support the Quality Assurance team in mitigating risk across the Global Credit, AML & Onboarding Operations (GCAOO) organization and program. The position is within Quality Assurance organization and will provide support for monthly control execution and directly support execution and management of the quality assurance program through various initiatives to drive process improvements and control performance sustainability.
This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will support testing inspections, control oversight and execution.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
- Execute Quality Assurance activities including control execution, case assignment, and results reporting in a timely manner
- Support initiatives to enhance Quality Assurance program success
- Provide support on Regulatory Exams, Internal Audits and other Monitoring & Inspection reviews
- Capture data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required Qualifications:
- 1-3 years in Quality Control/Assurance Testing, risk management, process improvement, compliance, front line control role or similar business control experience
- Working knowledge of Global Banking and Markets or Diverse experience across multiple lines of business and functions
- Ability to critically think and problem solve when escalation arise
- Strong communication abilities, organizational skills, and attention to detail
- Strong research and analytical skills – Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
- Proficient computer/software skills - Experience with Microsoft Word, Excel, Power Point, Outlook, SharePoint, etc.
Desired Qualifications:
- Working knowledge of Risk, Quality Control/Assurance Framework
- Knowledge or experience with Anti-money Laundering concepts/regulations or ACAMS Certification
- Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls
- Foundational knowledge of general bank policies, specific to data and privacy
- Bachelor’s degree in related field or equivalent experience
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
Hours Per Week:
40
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