Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness.
- Performs QA activities including executing on controls, managing cases, and reporting results.
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.
Skills Required:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Minimum Requirements:
- 5+ years of risk management and/or LOB/ECF experience.
- Strong analytical and organizational skills with a focus on attention to detail and accuracy.
- Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration.
- Ability to challenge and “ask the right questions” when performing QC/QA.
- Ability to multi-task, plan and function in a self-directed environment.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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