Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Malaysia.
About the opportunity:
Our APJ Asia Value Add Solution (VAS) Services Department is currently expanding. We are in the midst of finding someone who likes to take on challenges in multifunctional roles covering all products in Asia to join us as a VAS Service Consultant. As the team is newly set up for 6 months, the incumbent must be flexible to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and processes and be able to adopt agile methodology.
What you’ll get to do:
- Manage all existing customers' change requests (auto and manual) and provide value-added services (VAS) covering all products in Asia.
- Be the customer-facing person and attend to their requests; perform scoping and quoting efforts for the requested works.
- Prepare Service Requirements Scoping (SRS) documents for VAS Services.
- Collaborate with various stakeholders (internal/external) to ensure the scope of works is achievable and aligns with signed contracts/SoWs.
- Maintain, monitor, and upkeep the VAS projects status tracking worksheets for billing.
- Maintain and upkeep all VAS services standard procedures and documents, such as questionnaires, service catalogs, and rate cards.
Skills and experience we value:
- Previous experience in a consulting role in the payroll industry, with a track record of successful client-facing consulting services.
- Sound knowledge of HR/Personnel, Payroll, and Leave practices, procedures, operations, and legislation, with hands-on experience using or configuring payroll and/or HRIS systems.
- Experience with Dayforce is highly regarded; open to other payroll system experience (training will be provided).
- Excellent communication skills, with a high level of written and verbal English.
- Attention to detail & a focus on administrative accuracy is critical.
- Ability to multitask & manage the administration of multiple projects & customers simultaneously.
- Understanding of basic project management principles.
- Understanding of the fundamentals of project plan timelines and how to estimate work.
- Future goal to effectively implement HRIS modules or similar end-to-end solutions.
What would make you really stand out:
- Positive attitude in handling complex cases and demanding customers.
- Calm and patient in explaining the process and procedures to both internal and external stakeholders/customers.
- Experience in handling multifunctional processes will be an advantage for this position.
What’s in it for you:
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting:
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud.
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