Responsible to understand market and changing market requirements and adjust offerings accordingly. Balance priorities to ensure customer satisfaction, product and revenue growth and achieve portfolio initiatives.
Responsibilities:
- Build the vision for our PBM portfolio. Drive the initial launch and go-to-market product strategy on behalf of Cognizant and our market.
- Drive growth and manage the overall product P&L from end-to-end, with a focus on topline growth while retaining a strong bottom line.
- Lead the PBM Solutions team, including product management, product development, delivery and customer success. Must be willing to take a hands-on approach and get into the weeds.
- Develop a deep understanding and vision on the product and product roadmap to grow the business.
- Partner with SaaS CIO for the production operations of the SaaS product solutions.
- Partner with Sales team to develop a repeatable, predictable, and scalable sales process.
- Develop a deep understanding of the competitive landscape and emerging industry trends to influence and inform product development, pricing, and go-to-market.
- Manage budget, revenue, expenses as they relate to product family P&L.
- Develop team goals and metrics that are aligned with portfolio strategy.
- Create and execute product strategy and business plans aligned with portfolio strategy to advance products in the market, adopt portfolio standards and processes, and deliver on quality and client satisfaction.
- Creation and deliver on the overall product roadmap and release plans for assigned products group.
- Collaboration and negotiation with key product leaders to execute and deliver to the overall strategic roadmap.
- Participation in analyst reviews, white papers, points of view and other thought leadership activities to message and product positioning.
- Commercialize new offers and continually review pricing and packaging to ensure proper sales positioning. Sunset offers as appropriate.
- Develop, deliver and participate with clients and prospects in reviewing, presenting and enhancing the product strategy with a focus on client success.
- Demonstrate successful partnership across other product pillars and with portfolio cross-functional teams (e.g. commercialization, product support, customer success, hosting, services BPaaS, Sales and Marketing).
- Ensure product architecture is sound and future-ready, in conjunction with portfolio architecture team and SaaS CIO.
- Participate in sales deals as needed.
- People Manager Responsibilities: Managing assigned staff including hiring, performance and salary management, identifying leaders, terminations (within boundaries defined for the entire group) inclusive of adoption of associate development programs, rewards and retention.
Qualifications:
Education:
- Bachelor's degree in Health or Business Administration or Computer Science, Master’s degree preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
Experience:
- Minimum of ten years related experience, including seven years' operating in senior positions in the healthcare and/or technology marketplace.
- Experience in business to business (B2B) and business to consumer models, preferred.
- Minimum of five years of PBM and product leadership in healthcare or other industry.
- Keen understanding of the healthcare PBM, Pharmacy, payer, employer and ancillary markets, preferred.
- Product and service lifecycle management experience highly preferred.
Technical Competencies:
- Expertise within the healthcare domain and non-health care technology business models.
- Expertise in drawing insights from market trends, distilling complex information into concise messaging and presentation.
- Expertise in packaging, monetization and marketing approaches.
- Expertise in enabling technologies for software solutions.
Behavioral Competencies:
- Strong understanding of the SaaS sales cycle and service best practices.
- Must show a focus on serving the business to drive healthy business growth.
- Demonstrated ability to successfully lead multiple concurrent projects with complex operational implications.
- Strong communication skills, including experience distilling complex subjects and presenting them in a concise fashion that is easy to understand.
- Ability to communicate with all levels of an organization including all C Level.
- Strong organizational/prioritization skills and attention to detail.
- Ability to succeed in a fast-paced dynamic environment.
- Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience.
- Ability to show judgment and initiative to accomplish job duties.
- Ability to build and foster relationships by developing, maintaining and strengthening partnerships with others inside or outside the organization.
- Strong interpersonal, communication (verbal and written) and consulting skills and the ability (or potential) to interact at all levels.
Travel: Up to 30% travel.
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