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Terms - Full-time/Part-time/Contractual: Full-time
Job Summary
As a software implementation specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions.
Key Responsibilities
- Software implementation (preferably healthcare EMR or ABA software), including:
- Set-up of software
- Software training of end users
- Manage the go-live process for a new client
- Knowledge of Healthcare EMR/ABA software implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers.
- Provide software customer support for level 1 and level 2 issues
- Possess a robust understanding of the software product support ticketing and escalation process.
- Include software training when users raise escalations.
Mandatory Skills
- Proven experience working as an Implementation Specialist.
- Proficiency in all Microsoft Office applications and SQL database management systems.
- The ability to multitask effectively.
- The ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management skills.
- Exceptional communication and customer service skills.
Desired Skills
Established relationships with healthcare providers is a big plus.
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