Snell Motor Companies Overview
Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.
The purpose of the Product Specialist is to ensure an extraordinary client experience while creating client advocates. A Product Specialist will assist clients throughout the entire purchase and ownership experience while providing an excellent level of service.
Benefits obtained first day of the month after 60 days of employment. Our team in Richardson is looking for motivated, hard-working people to help create a unique client experience.
Responsibilities:
- Learns and utilizes all company and manufacturer provided software including but not limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and service drive opportunities.
- Prospects for new and current clients.
- Executes individual business plans in order to build business relationships and grow sales.
- Maintains a working knowledge of purchases, leases and F&I products.
- Understands all current new car and pre-owned manufacturer and captive lender programs and rates.
- Verifies insurance adds new vehicle to insurance policy and completes paperwork.
- Protects the company from potential export transactions and any potential fraud scenarios.
- Assists in the collection of cash/credit related to client deposits and "cash down".
- Accountable for helping in the sale of F&I products.
- Fully prepares for each client appointment and logs appointments in CRM system.
- Greets prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle.
- Works in partnership with the F&I Team and accounting team to resolve any outstanding contracts or incomplete deals.
- Follows up with clients and prospective clients in a timely fashion.
- Is fully dedicated to a team concept and will assist others for the greater good of the department.
- Accountable for departmental performance and manufacturer standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold.
- Has proper knowledge of vehicles and current market trends.
- Meets/Exceeds Mazda and manufacturer training and certification plans and standards.
- Understands and adheres to the Mazda Sales Process.
- Knows and understands the Client Concern Resolution (CCR) process, and uses the program to achieve client satisfaction.
- Knows and understands the Mazda Privacy and Information Security Policies, and adheres to the requirements.
- Reads and understands all company policies and procedures.
- Attends weekly department meetings at 10:00 am daily.
- Other duties as assigned.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays & paid time off
- Vision insurance
- Earn vacation hours after 90 days
- Aggressive Employee Referral Program
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