SD, Identity Access, Collaboration and Digital Workplace Solutions
CSL
CSL consists of CSL Behring, CSL Seqirus and CSL Vifor. Together they help ensure people everywhere get the treatments they need.
Position Title (Business Title): Senior Director, Identity and Access, Collaboration and Digital Workplace Services
Business/Functional Unit: I&T
Position Purpose: Provide an overview of the responsibilities of the position by providing a summary of the most important aspects and duties of the position.
The Head of Identity and Access, Collaboration and Digital Workplace Services is responsible for driving digital transformation through the development and implementation of digital workplace solutions that enhance collaboration, productivity, and identity and access governance across the organization.
This role oversees the entire lifecycle of identity & access management including identity trust and governance in cloud-enabled ecosystem, and optimization of end-user device management to increase collaboration and productivity across the enterprise. Key areas of responsibility include Identity & Access Management, Identity Governance, Privileged Access Management, Active Directory Services, End User device configuration & management, and stewardship of the Microsoft 365 environment while ensuring compliance with regulations, policies, and standards, managing related risks and security threats, and enabling business agility and digital innovation.
This role will develop and drive the execution of innovative and secure solutions with an AI-enabled automated, and self-service driven strategy and related processes to enhance the productivity and user experience of the CSL workforce that aligns with the business objectives and digital transformation goals for CSL.
This position works collaboratively with peers, executive leaders, external partners, and other stakeholders to ensure effective identity governance across CSL.
Reporting Relationships: Reports to: Head of, Infrastructure & Operations, Service Management, Cybersecurity, Compliance and Risk, and CISO. Direct reports: 4-5 mid to senior level independent contributors and senior leaders.
Main Responsibilities and Accountabilities:
- Strategy and Leadership:
- Develop and implement a comprehensive strategy for identity governance and administration, digital workplace and collaboration tools that aligns with CSL’s objectives, compliance requirements, and risk management goals.
- Establish strategy, architecture, and processes for granting, modifying, and revoking user access to various systems, applications, and data resources.
- Provide operational oversight over the lifecycle of all user and privileged accounts and devices from provisioning to deletion.
- Define and implement automated and AI enabled mechanisms to ensure timely and accurate user and device provisioning and deprovisioning.
- Leads a team of technical professionals responsible for executing the strategy and delivering services.
- Educates and influences business and application owners and other stakeholders to accept, use, and communicate secure IGA practices.
- Manages project budgets, business cases, and operational budget for related projects and services.
- Innovation and User Experience:
- Explores, selects, and implements technology-based tools and methodologies to provide a strong IGA, collaboration and digital workplace programs.
- Lead responsible for program deliverables under the Seamless Access program.
- Identifies and evaluates complex business, technology risks, and impact of decisions related to user access, data access, and information security.
- Creates a strong AI enabled automation and self-service program for appropriate access processes.
- Supervises the development of related training materials and user manuals.
- Information Security and Compliance:
- Enables access log monitoring and reporting across IGA, collaboration and digital workplace technologies.
- Ensures all IGA, collaboration and digital workplace technology and processes meet CSL security and quality standards.
- Create and manage a strong access cyber hygiene program.
- Works closely with threat intelligence team to leverage identity analytics tools and technologies.
- Works closely with incident response team to respond to identity and access control related security incidents.
- Generate regular reports and metrics to assess the effectiveness of identity governance and collaboration controls.
- Service Provider Management:
- Oversight of Managed Service Providers to ensure service level management (SLA) and Experience Level management (XLA) metrics are consistently met.
Position Qualifications and Experience Requirements:
Education:
- Undergraduate degree in Information Technology, Business Administration, Strategy/Transformation or a related field preferred.
- 10+ years' managerial experience and/or demonstrated leadership experience.
- Pharma/Biotech or similarly regulated environment experience preferred.
Experience:
- Broad understanding of identity governance, identity and access management, collaboration and digital workplace tools.
- 5+ years of supervisory/management experience.
- Experience working with a managed service provider to support, maintain, and improve outsourced services preferred.
- Technical Experience across domains preferable.
- Experience managing and influencing peers, and business colleagues in implementing technology best practices.
- Excellent communication, interpersonal and leadership skills.
- Excellent writing and oral communication skills.
- Thinks beyond and incorporates external factors into business strategy.
- Builds bridges and empowers One-CSL teams.
- Ignites agility and creates a nimble environment.
- Cultivates talent and takes proactive steps to secure future talent.
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