Automotive Service Advisor Warranty Administrator

Grote Auto - Rockford • Rockford, IL, United States • $200k - $250k / year • 3w ago

Position: Automotive Service Advisor - Warranty Administrator

Location: Rockford, IL, US

Job Type: Full-time

Salary: $48,000.00 - $58,000.00 per year

Responsibilities:

Serve as the main point of contact for customers regarding warranty and after-sale repairs.
Utilize shop resources efficiently to ensure low-cost and speedy service.
Handle all service calls and negotiate service agreements.
Coordinate and manage work orders for the shop.
Oversee after-sale service handling, including warranty repairs.
Arrange for the customers' vehicles to be brought to our shop for diagnostics and inspections.
Set appointments with sublet repair facilities as needed.
Control the repair process by managing the speed and cost of repairs.
Submit warranty claims to the appropriate companies for payment.
Provide backup support for the Service Director, Body Needs, and Parts departments.

Qualifications:

Automotive experience
Customer handling experience

Compensation: $48,000 - $58,000 yearly

Note: Please read the entire job description carefully before applying. Only one position is available, and we are looking for the right candidate to grow with our team.

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