Job Description - Patient Scheduling Specialist Team Lead (2401238)
Who You Are:
As the Patient Scheduling Specialist, Team Lead, you'll be the vital link between our practice and the Practice Manager. Your days will be filled with diverse responsibilities, from scheduling new patient appointments to managing provider waitlists. You'll handle phone calls with grace and efficiency, ensuring every patient feels valued and heard. From updating patient information to resolving conflicts, you'll keep our operations running seamlessly.
This is a fully benefited full time, Monday through Friday, (40 hours/week) position.
What You’ll Bring:
- Organizational Wizardry: You can navigate multiple tasks with ease, keeping everything in order even amidst chaos.
- Communication Pro: Whether it's on the phone or in person, you excel at connecting with patients and colleagues alike.
- Tech Savvy: You're no stranger to computer systems, with experience in Microsoft Excel and Word.
- Problem-Solving Guru: Challenges are just opportunities in disguise for you. You tackle them head-on with creativity and resilience.
- Team Player: You thrive in a collaborative environment, supporting your colleagues and pitching in wherever needed.
- Customer Service Champion: Patient satisfaction is your top priority, and you go above and beyond to ensure every interaction leaves a positive impression.
Minimum Qualifications:
- High school graduate or equivalent; Associates degree preferred.
- Minimum one year of medical office experience.
- Proficiency in computer software applications, including Microsoft Excel and Word.
Who We Are:
Catholic Medical Center (“CMC”) is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.
We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.
CMC is proud to be named to the Forbes list of America’s Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States.
With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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