The Patient Access Rep provides patient telephone and medical record support for both the professional office and the surgery center. Under the supervision of the Communications Team Lead, the employee will adhere to and comply with the Code of Conduct, Human Resource Policies and Procedures, Operational Policy and Procedure Manual, HIPAA Compliance, Patient Bill of Rights, and the Corporate Compliance Plan.
Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
- Directs the calls to the appropriate department.
- Schedules appointments and takes messages according to company protocol.
- Provides patients with prep instructions and directions to the office.
- Answers messages from the patient portal.
- Assists with appointment reminders.
- Assists with recalls.
- Responds/forwards email messages as per protocol.
- Management of the Input Manager, including but not limited to:
- Indexing all documents into the Input Manager (Except Procedure Reports, Pathology, and Front Desk).
- Scanning all AAGA Clinical Documents into the Input Manager.
- Participates in company initiatives.
- Assists with other duties and tasks as assigned by the Team Lead/Director of Medical Surgical Operations, as well as other tasks in accordance with departmental policy and procedure.
Required Skills
- High School Diploma or equivalent.
- At least one year experience as a Telephone Receptionist.
- Knowledge of the various insurances is helpful.
- Prior knowledge of Microsoft Office, primarily Word and Excel.
- Experience with Allscripts or similar patient management software preferred.
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