Infinite Campus State Reporting Success Specialist
Location: Blaine, Minnesota
Position Overview: The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reporting Success Specialist collaborates with various departments within Infinite Campus and Channel Partners to deliver exceptional support and solutions.
Job Responsibilities:
- Technical Representation: Serve as the primary state reporting representative for Campus Support, bridging communication between Customer Experience, Product Development, Business Development, and channel partners to enhance visibility and build strong relationships.
- Customer Engagement: Serve as the primary point of contact for customers with questions, requests, or troubleshooting problems related to state reporting.
- Customer Education: Provide state reporting education to district support contacts, ensuring they understand how to successfully submit state reporting.
- Expert Guidance: Provide proactive expert state reporting guidance to district support contacts, assisting them in troubleshooting and resolving issues effectively.
- Complex Problem-Solving: Demonstrate the ability to solve complex problems while efficiently prioritizing and knowing when to escalate issues.
- Documentation: Thoroughly document all support incidents and customer requests in the tracking system, ensuring timely updates and tracking unresolved incidents.
- Task Prioritization: Effectively prioritize multiple tasks throughout the day based on evolving circumstances.
- Customer Communication: Keep customers informed about the steps being taken to resolve their incident or service request.
- Process Improvement: Seek out areas needing improvement and drive efforts to fill gaps. Contribute insights into best practices and downstream impacts in cross-department meetings.
- Data Security: Adhere to established practices and procedures outlined in the master security guidelines when accessing Infinite Campus production customer data and test sites.
- Limited Travel: Limited job-related travel, less than 10% of the time.
- Other Duties: Take on other related duties as assigned, ensuring a comprehensive and proactive approach to responsibilities.
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