We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Summary
The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.
Duties and Responsibilities
- Field Visiting
- Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise, while maintaining a high level of customer satisfaction.
- Utilizes technology provided to execute the field visit processes.
- Documents all customer appointments and maintains updated and accurate customer information.
- Records electronic customer interactions accurately with every contact.
- Processes payments and posts amounts paid to customer accounts.
- Customer Counselor
- Educates the customer on the benefits of timely lease agreement renewal payments.
- Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership.
- Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates.
- Vehicle and Protecting Company Assets
- Operates company vehicles in a safe manner and in accordance with all applicable laws. Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met.
- Protect company assets and maintain company confidentiality.
- Returns
- Executes merchandise returns due to non-payment as directed.
- Quality assures merchandise that is returned.
- Compliance
- Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws.
Education and Experience
- High School diploma or equivalent required.
- 2 years of college or 2 years of previous management experience preferred.
- Collections experience required; 2 years preferred.
Required Skills
- Strong communication and interpersonal relationship skills both in person and over the phone.
- Ability to work with minimum supervision.
- Excellent organizational skills.
- Safely operate company vehicles; keep up with vehicle maintenance.
- General product knowledge preferred.
- Uphold the Company’s brand and protect company assets.
- Ability to work schedule of budgeted hours varying from 8am to 9pm, Monday through Saturday.
- Must be 21 years of age or older with a valid driver’s license.
- Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy.
Physical Requirements
- Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly.
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off.
- Employee assistance program.
- Employee purchase program with exclusive discounts.
- Physical and financial well-being programs.
- Employee Business Resource Groups.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
- Life and disability insurance.
- Medical, dental and vision insurance.
- Paid paternal leave.
- Stock purchase plans.
- Pay on Demand.
**Benefits vary based on full- and part-time employment status.
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron’s is an Equal Opportunity Employer.
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