Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
The Radisson Hotel Sunnyvale - Silicon Valley is seeking an energetic and detail-oriented full-time night audit representative who is looking to be a part of our fun and dynamic work environment. The role of Night Audit Representative requires an individual with the ability to provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction.
Responsibilities
- Provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.
- Ensure accurate and timely recording and reporting of all property receipts.
- Follow cash handling procedures as outlined by the accounting department.
- Collect payment at check out and provide change for guests as needed.
- Perform all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
- Prepare all computer systems for the following day.
- Ensure accurate and timely backup of files/tapes are maintained on a daily basis.
- Prepare, balance, post, and distribute all necessary reports on a daily basis.
- Interact with all in a professional manner, assisting other departments with necessary information.
- Create 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Give personal attention, take personal responsibility, and use teamwork when providing guest service.
- Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
- Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assume the responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to use the 100% Guest Satisfaction policy.
- Perform other duties required to provide the service brand behavior and genuine hospitality.
Requirements/Skills
- Minimum of one-year of hotel front desk experience, other hotel experience, or experience in a customer service environment.
- Experience in Opera system preferred.
- Proficient in math with the ability to make accurate mathematical calculations.
- Strong verbal, written, and interpersonal skills.
- Works well independently or as part of a team.
- Strong attention to detail.
- Commitment to exceptional guest service.
- Ability to maintain a positive and professional attitude when handling all situations.
- Must be available to work overnight.
- Ability to work a flexible schedule including holidays and weekends.
- Working knowledge of computer and math skills.
Physical Demands
- Ability to stand, stoop or bend for the entire shift.
- Ability to lift up to 20 pounds.
- Must be able to squat, bend, kneel, and twist on an ongoing basis.
Benefits
- Compensation $22.00/hr.
- Excellent benefits package including health, dental, vision, long-term disability, pet insurance, 401K.
- Vacation pays, personal holiday pay.
- 8 Paid Holidays.
- Hotel discounts.
- Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive.
- Daily meals provided.
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
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