Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices while facilitating customer experience transformation.
Sr Analyst Business Process Transactions provides managed services in support of a customer's business process or transactional services. This position is to handle regulator and consumer complaints regarding life insurance products. It requires reviewing the complaint, researching the issue described, working with internal business department to understand or remediate the problem and responding to the complaint in writing.
Essential Job Functions:
- Execute business process transactions, learn from experienced team members, and focus on accuracy.
- Collaborate with senior analysts, managers, and other staff.
- Assist in process improvement initiatives and data analysis.
- Contribute to identifying and resolving process bottlenecks.
- Ensure compliance with established quality standards.
- Participate in documenting and updating process guidelines.
- Assist in analyzing data trends and reporting.
- Support the team in meeting performance targets and quality standards.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
- Proven experience in business process transactions.
- Proficiencies in business process management and optimization.
- A continuous learner that stays abreast with industry knowledge and technology.
Required Skills:
- Life Insurance administration experience.
- Microsoft Office.
- Good verbal and written communication skills.
- Time management.
- Problem solving skills.
Other Qualifications:
- Advanced degree in a relevant field a plus.
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico:
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
Disability Accommodations:
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
