Collaboration Analyst/Telephony Analyst
Tampa/Ybor, FL
Onsite 4-5 Days
12-18 Contract
Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.
Responsibilities:
- Defining Configuration Specifications and Business Analysis Requirements:
- Collaborate with stakeholders to understand collaboration technology needs.
- Define configuration specifications for collaboration systems.
- Gather business analysis requirements to align solutions with organizational goals.
System Management and Optimization:
- Configuration, maintenance, and optimization of collaboration systems.
- Plan and execute MAC requests related to collaboration systems.
Quality Assurance:
- Perform quality assurance checks on collaboration systems and processes.
- Ensure collaboration systems meet performance standards and user expectations.
Technical Troubleshooting:
- Investigate, troubleshoot, and remediate collaboration systems issues.
- Provide recommendations to the team for improvements.
Contractor Management:
- Coordinate with contracted companies for collaboration system upgrades, patching, and ongoing support.
- Ensure timely project execution and adherence to quality standards.
System Experience:
- Cisco CUCM VoIP System
- Cisco PCCE (Contact Center System)
- Cisco Cube
- Cisco Video Conference systems Managed via Control Hub
- Microsoft Teams meetings
Requirements and Skills:
- Proven experience in managing Cisco Collaboration and Contact Center technologies.
- Strong troubleshooting skills and ability to handle complex issues.
- Dial plan and call flow/routing management.
- Project management experience for successful system implementations.
- Vendor management experience.
- Excellent communication and collaboration skills.
Core Competencies:
- Takes ownership and acts with integrity.
- Drives operational excellence for customers.
- Builds strong, collaborative relationships.
- Cultivates innovation and embraces change.
- Thinks strategically and exercises sound judgment.
Preferred Certifications:
Associate/Intermediate level:
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Teams Support Engineer Specialty
- SIP Training and SSCA Certification
- Certification | BICSI - Installer & Technician, DCDC
Professional/Expert/Advanced level:
- Microsoft 365 Certified: Teams Voice Engineer Expert
- SIP Training and SSCA Certification
- Certification | BICSI – RTPM, RCDD
- CCNP Collaboration
- CCIE Collaboration Certification
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid holidays
- Vision insurance
Compensation Package: Hourly pay, Weekly pay
Schedule: Monday to Friday
Work Location: In person
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