[Full Time] Business Analyst at EXO Freight (United States)
Business Analyst
EXO Freight United States
Date Posted: 03 Dec, 2022
Work Location: Royal Oak, MI, United States
Salary Offered: $85000 — $125000 yearly
Job Type: Full Time
Experience Required: 3+ years
Remote Work: Yes
Vacancies: 1 available
EXO Freight is a logistics tech startup that is on a mission to build a technology platform to serve the open deck freight market. We're building a proprietary digital managed marketplace that connects shippers with open deck carriers.
We are looking for a Business Analyst to join our team. The Business Analyst provides analysis to support the documentation, development, and maintenance of reports for internal and external teams. This individual will work with engineers and business teams to document business rules/requirements, maintain/enhance existing systems, build new applications, brainstorm fixes and solutions, create features and user stories, and support the development team in implementation.
Your insight into customer needs combined with a natural curiosity, learning mindset and business acumen will be required to ensure that we build features and functionality that solve big problems. You will be part of the energized and committed organization, partnering closely with the Business and Engineering leadership team.
An Analyst will be very detailed, self-motivated, results-oriented, and an excellent communicator. Our employees are at the core of our business which means having a partnership mentality as a trusted advisor to guide and collaborate with multi-functional teams will be significant in this role.
What You'll Do
In This Role, You Will:
- Leverage a blend of data analysis, strategic thinking, and creative problem-solving to uncover opportunities, propose solutions, and measure success in driving growth and engagement with our customers.
- Use data to identify growth loops and opportunities to better connect sales representatives with customers.
- Design and build out advanced reporting for teams and monitor key metrics such as CAC (Customer Acquisition Cost), and ROI (Return on Investment).
- Collaborate with other teams to develop a more flexible, nuanced, and robust implementation of reporting.
- Collaborate with our executive team on advanced analyses such as executive briefs and quarterly board reports.
- Contribute to other initiatives to set the right objectives, assess revenue potential, and help make us more efficient as an organization.
- Participate in cross-functional change teams for assigned programs.
- Help build change strategies, plans and supporting materials.
- Drive delivery of change management plans and activities.
- Monitor and report progress to achieve change adoption.
About You
Experience with the following softwares required: Tableau, SQL, Big Query, Metabase, Salesforce Data Visualization and PostgreSQL.
Experience writing Python preferred.
2+ years of troubleshooting/resolving issues through multiple systems (i.e. Salesforce, Tableau, Big Query etc.).
2+ years of Salesforce experience (within account contact and cases, agreements) is highly preferred.
2+ years of providing support to internal/external stakeholders.
Ability to manage independent, ongoing projects in addition to daily caseloads, able to prioritize and manage multiple tasks and projects simultaneously.
Proficient in Google Suites.
Detail oriented, analytical approach.
Excellent verbal and written communication skills with timely and consistent responsiveness.
Perks
100% company-paid health/dental/vision insurance
Flexible PTO
401k
This is a remote position
You must be currently authorized to work in the United States on a full-time basis
Salary range: $85k+
EXO Freight is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics.
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