Senior SQPE Specialist
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Senior Safety, Quality, and Patient Experience Specialist will be directing safety, quality, and experience work within your assigned scope of responsibility. In this role, you will become part of a team that promotes high reliability and a close-knit culture.
A caregiver in this position works: 8:00am—5:00pm or 7:00am—6:00pm.
A caregiver who excels in this role will:
- Direct performance improvement regarding SQPE across an Enterprise service line, market, or submarket.
- Act as an accountable partner to executive and clinical leadership within their areas of responsibility.
- Develop meaningful quality assurance activities with executive and clinical leadership to establish when a deviation in standard practice has occurred.
- Analyze performance data, develop, and implement improvement strategies and apply structured problem-solving approaches.
- Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
- Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
- Develop and assure processes to monitor performance, identify where intervention is needed, and lead change to drive and sustain improvement.
- Incorporate regulatory and accreditation standards into improvement activities around SQPE.
- Collaborate on the development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
- Manage stakeholder relationships, project risks, and project changes.
Minimum qualifications for the ideal future caregiver include:
- Master’s degree in nursing, Healthcare Administration, Business, Engineering, or related field required.
- Eight years of related experience with safety, quality, patient experience, and Performance Improvement program or related healthcare experience.
- OR ten years of related experience can substitute for Master’s degree.
- Previous experience in working with Joint Commission, HFAP, CMS surveys process preferably in a leadership/coordination role.
- In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation.
Preferred qualifications for the ideal future caregiver include:
- Clinical experience will substitute three years of experience requirement in SQPE.
- RN Licensure.
- Additional certifications.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations, the ability to move up to 25 lbs.
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required.
Pay Range: $40.48 - $61.74 / hour
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
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